At QB BILLING LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please read this Refund & Return Policy carefully before requesting a return, exchange, replacement, or refund.
1. Returns
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return:
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The item must be unused and in the same condition in which you received it.
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The item must be in its original packaging, where applicable.
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The product should include all original accessories, manuals, tags, and other included materials.
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You must provide proof of purchase or your order number.
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The return must be approved by our customer service team before the product is sent back.
Items returned without prior approval may not be accepted.
Return eligibility may vary for certain products because of their nature, condition, or applicable laws.
2. Non-Returnable Items
Certain products may not be eligible for return.
These may include:
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Gift cards
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Downloadable or digital products, where applicable
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Personalized or customized products
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Perishable products
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Items specifically marked as Final Sale or Non-Returnable
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Products that have been used or damaged after delivery
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Products returned without required original packaging or accessories
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Products that cannot reasonably be returned for health, safety, or hygiene reasons after being opened or used
If a product has specific return restrictions, those restrictions may be stated on the applicable product page.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us investigate and resolve the issue, please provide:
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Your order number
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Your full name
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A description of the problem
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Clear photographs of the product
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Photographs of the packaging, if applicable
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Any other information reasonably requested by our customer service team
After reviewing your request, we may provide an appropriate solution, which may include:
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Replacement
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Refund
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Exchange
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Partial refund
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Other appropriate resolution
Please contact us before returning a damaged, defective, or incorrect product so that we can provide the correct return instructions.
4. Refunds
Once your approved return is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
We generally process approved refunds within 5–10 business days after the returned item has been received and inspected.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
Shopify allows merchants to issue full or partial refunds and generally supports refunds to the original payment method or, where available and appropriate, store credit.
5. Shipping Charges
Original shipping charges are generally non-refundable, unless:
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We shipped the wrong product.
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The product arrived damaged.
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The product was defective.
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The return is the result of an error on our part.
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Applicable law requires otherwise.
If a return is approved because of a customer preference, change of mind, incorrect selection, or similar reason, the original shipping charge may not be refunded.
6. Return Shipping Costs
Customers are generally responsible for the cost of returning an item unless:
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We shipped the wrong item.
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The item arrived damaged or defective.
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The return resulted from an error on our part.
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Applicable law requires otherwise.
If we provide a return shipping label or otherwise agree to cover return shipping, we will provide instructions during the return process.
For valuable items, we recommend using a trackable shipping service and retaining proof of shipment.
We cannot guarantee receipt of a returned package that is lost in transit without tracking or other evidence of delivery.
7. Return Address
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
Depending on the product and fulfillment arrangement, we may provide a specific return address after your return request has been reviewed and approved.
This helps ensure that returned merchandise is sent to the correct processing location.
8. Exchanges
We may offer exchanges for eligible products depending on product availability.
If you would like to request an exchange, contact us before returning the item.
Exchanges may be available for products that are:
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Defective
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Damaged
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Incorrectly shipped
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
9. Order Cancellations
Orders may be canceled if the cancellation request is received before the order has been processed or shipped.
If you need to cancel an order, contact us as soon as possible after placing the order.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
If an order has already shipped, you may need to receive the package and follow the applicable return procedure.
10. Refunds for Canceled Orders
If an eligible order is successfully canceled before processing or shipment, any payment collected may be refunded to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
11. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please take the following steps:
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Check your bank account again.
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Check your credit card or payment account.
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Contact your credit card company or payment provider.
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Contact your bank or financial institution.
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If you have completed these steps and still have not received your refund, contact us.
Please remember that banks and payment processors may require additional time to post a refund after we have processed it.
12. Partial Refunds
In certain circumstances, we may approve a partial refund instead of a full refund.
A partial refund may be considered when:
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A product has minor damage that does not substantially affect its use.
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Part of an order is missing.
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A customer agrees to keep an item with a minor issue.
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Another circumstance reasonably justifies a partial refund.
The amount of any partial refund will be determined based on the circumstances of the order.
13. Products Returned in Unsatisfactory Condition
Returned products may be inspected before a refund is issued.
Where permitted by applicable law, a refund may be reduced or denied if an item:
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Has been used beyond what is reasonably necessary to inspect it.
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Has been damaged after delivery because of customer handling.
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Is missing required components or accessories.
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Has been altered or modified.
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Is returned outside the applicable return period.
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Is materially different from the item originally purchased.
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Cannot reasonably be resold because of customer-caused damage or use.
We will evaluate each return fairly and in accordance with applicable law.
14. Final Sale Items
Products clearly identified as Final Sale, Non-Returnable, or otherwise excluded from returns are generally not eligible for return or refund.
This restriction does not apply where applicable law requires a refund, replacement, repair, or other remedy.
15. Gift Purchases
If an item was purchased as a gift, the refund will generally be issued to the original purchaser and original payment method.
The purchaser may be required to initiate the return or refund request.
16. International Returns
If we offer international shipping, customers outside the United States may be responsible for return shipping costs, customs-related charges, duties, taxes, or other fees associated with returning a product, unless otherwise required by applicable law or agreed by us.
International return processing may take longer because of shipping and customs procedures.
17. Undeliverable or Refused Orders
If an order is returned to us because of:
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An incorrect shipping address
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An incomplete address
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Refused delivery
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Failure to collect the package
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Multiple unsuccessful delivery attempts
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Other circumstances caused by incorrect customer-provided information
we may contact you regarding available options.
Additional shipping or reshipment charges may apply where permitted by law.
Any refund will be handled according to the circumstances of the order and this policy.
18. Lost or Stolen Packages
If tracking information indicates that a package was delivered but you cannot locate it, please first check your delivery area and contact the applicable shipping carrier.
You should also check with household members, neighbors, or building management where applicable.
If you are unable to locate the package, contact us so we can review the situation.
We may request tracking information or other details before determining whether a replacement, refund, or other resolution is appropriate.
19. Fraudulent or Abusive Return Activity
We reserve the right to investigate suspicious or potentially fraudulent return requests.
This may include:
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Repeated excessive returns
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Returning products that were not purchased from us
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Returning materially different products
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Providing false information about damaged or missing products
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Attempting to obtain multiple refunds for the same purchase
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Other misuse of the return process
Where permitted by law, we may refuse a return or refund request that we reasonably determine involves fraud or abuse.
20. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
Depending on your location, you may have additional rights under applicable federal, state, or local laws.
Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.
21. Changes to This Refund Policy
We may update this Refund & Return Policy from time to time.
Changes may be made to reflect:
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Changes in our products
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Changes in our fulfillment processes
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Changes in our return procedures
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Changes in payment providers
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Changes in shipping arrangements
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Changes in applicable laws or regulations
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Other changes to our business operations
When we make changes, we will update the Effective Date at the beginning of this policy.
We encourage customers to review this page periodically.
22. Contact Us
If you have questions about returns, refunds, exchanges, cancellations, damaged products, defective products, or any other order-related concern, please contact us.
QB BILLING LLC
Business Address:
2099 Pacific Ave
Atlantic City, New Jersey 08401
United States
Email:
admin@qbbilling.store
Phone:
+1 (563) 306-4259
When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.
We are committed to reviewing customer concerns fairly and providing appropriate assistance in accordance with our policies and applicable law.
Last Updated: August 27, 2026
QB BILLING LLC
2099 Pacific Ave
Atlantic City, New Jersey 08401
United States
Email: admin@qbbilling.store
Phone: +1 (563) 306-4259