At QB BILLING LLC, we are committed to processing and delivering your orders as efficiently and reliably as possible. Please review the following Shipping Policy for information about order processing, shipping times, tracking, delivery issues, and other shipping-related matters.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.
Orders are normally processed Monday through Friday, excluding weekends and applicable public holidays.
Please note that order processing time is separate from shipping and transit time.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
During holidays, promotional periods, or periods of unusually high order volume, processing times may be longer than usual.
2. Shipping Times
Estimated delivery times are:
United States: 5–10 business days
International Orders: 10–20 business days, where international shipping is available.
These delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on the shipping destination, carrier, product availability, weather, holidays, customs processing, transportation conditions, and other circumstances beyond our reasonable control.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on factors such as:
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Shipping destination
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Product weight and dimensions
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Number of products ordered
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Available shipping method
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Applicable carrier rates
Any applicable shipping charges will be displayed before you complete your purchase.
If free shipping is available for a particular product, promotion, or order, the applicable terms will be displayed on our website or at checkout.
4. Shipping Methods
Depending on your location and the products included in your order, we may use different shipping carriers and services.
Available shipping methods may include services provided by reputable carriers such as:
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USPS
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UPS
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FedEx
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Other applicable shipping or fulfillment providers
The shipping options available for your order will be displayed during checkout.
Shipping methods may vary depending on product availability, destination, package size, and other fulfillment requirements.
5. Order Tracking
Once your order has been shipped, we will provide tracking information when tracking is available.
Tracking information may be sent to the email address associated with your order.
You can use the tracking number provided to monitor the progress of your shipment through the applicable carrier.
Please note that tracking information may not become active immediately after shipment. It may take some time for the carrier to scan the package and update its tracking system.
Shopify also supports customer delivery tracking through the Shop app when complete tracking information is available for an order.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP or postal code
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Country
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Phone number, when requested
QB BILLING LLC is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.
If you discover an error in your shipping address after placing an order, contact us as soon as possible.
We will make reasonable efforts to correct the address before the order has been processed or shipped, but we cannot guarantee that changes will be possible.
7. Address Changes After Shipment
Once an order has been shipped, we may not be able to change the shipping address.
If the carrier permits an address correction or rerouting request, additional charges may apply.
Any address-change request after shipment will be subject to the carrier's policies and availability.
8. Lost Packages
If your package appears to be lost in transit, please contact us so that we can review the tracking information and investigate the situation.
We may work with the applicable carrier or fulfillment provider to determine the status of the shipment.
If tracking continues to show that the package is in transit, we may ask you to allow additional time for delivery before determining that the package is lost.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
9. Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first:
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Check your mailbox, porch, front door, garage, or other delivery location.
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Check with household members.
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Check with neighbors where appropriate.
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Review the carrier's delivery information.
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Contact the applicable shipping carrier.
If you still cannot locate the package, contact us so we can review the situation.
We may request additional information or documentation before determining whether a replacement, refund, or other resolution is appropriate.
10. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
We recommend contacting us within 7 days of delivery and providing:
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Your order number
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Your name
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A description of the damage
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Photographs of the damaged product
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Photographs of the shipping box
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Photographs of the packaging
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A photograph of the shipping label, where applicable
This information may help us investigate the issue with the shipping carrier or fulfillment provider.
Depending on the circumstances, we may provide a replacement, refund, partial refund, or another appropriate resolution.
11. Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect product, please contact us as soon as possible.
Please provide:
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Order number
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Product name
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Description of the issue
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Photographs of the package and its contents, where applicable
We will review your order and work to determine an appropriate solution.
12. Shipping Delays
We make reasonable efforts to deliver orders within the estimated delivery timeframe.
However, shipping delays can occur because of circumstances outside our control, including:
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Severe weather
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Natural disasters
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Carrier delays
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High shipping volumes
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Holidays
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Transportation disruptions
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Customs processing
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Supply chain interruptions
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Government restrictions
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Incorrect shipping information
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Other unforeseen circumstances
Delivery estimates are therefore not guaranteed unless specifically stated otherwise.
Shopify recommends that shipping policies explain potential service interruptions and make clear that estimated delivery times can be affected by circumstances outside the merchant's control.
13. Holidays and High-Volume Periods
Processing and delivery may take longer during periods of increased order volume, including:
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Major holidays
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Black Friday
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Cyber Monday
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Christmas and New Year
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Promotional events
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Store-wide sales
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Other unusually busy periods
We appreciate your patience if an order takes longer than the standard estimated timeframe during these periods.
14. International Shipping
Where international shipping is available, we may ship orders to selected countries and destinations.
International delivery generally takes approximately 10–20 business days after shipment, but actual delivery times may vary.
International shipments may take longer because of:
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Customs clearance
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Import procedures
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Local carrier processing
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International transportation
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Government inspections
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Local holidays
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Destination-country requirements
International shipping availability may vary by product and destination.
15. Customs Duties and Import Taxes
Customers receiving international orders may be responsible for charges imposed by the destination country, including:
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Customs duties
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Import taxes
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VAT or similar taxes
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Brokerage fees
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Customs clearance charges
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Other government or carrier fees
These charges are generally determined by the destination country's authorities and are outside our control.
Customers are responsible for understanding and paying applicable customs duties, taxes, and import charges unless otherwise stated at checkout.
16. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions.
Restrictions may result from:
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Carrier requirements
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Product characteristics
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Government regulations
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Import restrictions
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Local laws
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Destination limitations
If we are unable to ship an order to a particular destination, we may contact you regarding available options.
17. Multiple Shipments
Depending on product availability, fulfillment locations, or shipping arrangements, products from the same order may occasionally be shipped separately.
If this occurs, you may receive multiple shipping confirmation emails and tracking numbers.
Shipping charges will be handled according to the rates displayed during checkout unless otherwise disclosed.
18. Returned or Undeliverable Packages
A package may be returned to the sender because of:
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Incorrect address
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Incomplete address
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Refused delivery
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Failure to collect the package
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Multiple unsuccessful delivery attempts
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Carrier restrictions
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Other delivery-related circumstances
If a package is returned to us, we may contact you regarding available options.
If you request that the package be shipped again, additional shipping charges may apply where permitted by law.
19. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
If the order cannot be canceled, you may be able to return the product under our Refund & Return Policy.
20. Shipping Insurance
Where shipping insurance or carrier protection is available, claims may be subject to the applicable carrier or insurance provider's terms and conditions.
We may assist with submitting a claim where appropriate.
Approval of a shipping or insurance claim is not guaranteed and depends on the applicable provider's policies.
21. Customer Responsibilities
Customers are responsible for:
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Providing accurate shipping information
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Reviewing their order before completing checkout
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Monitoring tracking information when provided
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Responding to carrier delivery attempts when necessary
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Paying applicable international customs duties and taxes
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Providing information reasonably necessary to resolve shipping issues
Providing complete tracking information can also help customers monitor deliveries and reduce uncertainty regarding order status. Shopify supports real-time delivery tracking through Shop when eligible tracking information is provided.
22. Shipping and Returns
Shipping-related issues may affect return, replacement, or refund procedures.
For complete information about returns and refunds, please review our Refund & Return Policy.
Nothing in this Shipping Policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
23. Carrier Responsibility
Once an order has been transferred to the applicable shipping carrier, the carrier is responsible for transporting and delivering the package according to its service terms.
We will make reasonable efforts to assist customers with carrier-related problems.
However, we cannot control carrier schedules, transportation conditions, or delays caused by the carrier.
24. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in:
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Shipping carriers
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Shipping rates
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Delivery methods
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Fulfillment procedures
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Products
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Shipping destinations
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Business operations
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Applicable laws or regulations
When changes are made, we will update the Effective Date at the beginning of this policy.
We encourage customers to review this page periodically.
25. Contact Us
If you have questions regarding shipping, delivery, tracking, damaged packages, missing items, or other shipping-related concerns, please contact us.
QB BILLING LLC
Business Address:
2099 Pacific Ave
Atlantic City, New Jersey 08401
United States
Email:
admin@qbbilling.store
Phone:
+1 (563) 306-4259
When contacting us about an order, please provide your order number whenever possible so that we can assist you more efficiently.
We are committed to providing professional customer service and making reasonable efforts to resolve shipping-related concerns.
Last Updated: August 27, 2026
QB BILLING LLC
2099 Pacific Ave
Atlantic City, New Jersey 08401
United States
Email: admin@qbbilling.store
Phone: +1 (563) 306-4259